Frequently Asked Questions (FAQ)
You have questions, we have the answers. And if not, please contact us here for any unique question or situation.
Carpet Cleaning:
How often should I get my carpets cleaned?
According to most manufacturers, carpets should be cleaned at least once every 6 to 18 months depending on usage. A family of five (5) with pets will require a more frequent cleaning schedule than a single dweller who has no pets and a walk off mat at the entrance.
What method or system do you use for cleaning?
Always Preferred Restoration uses hot water extraction, commonly referred to as steam cleaning. The Hot Water Extraction system removes the toughest, deepest dirt safely and gently. Hot, soft water and specially formulated cleaning solutions are applied under pressure to the carpet fibers. Then, a powerful suction extracts deep-down dirt, allergens, solutions and 95% of the moisture. It's the system and method most recommended by manufacturers.
Do I need to move my furniture or do you move furniture?
Either way. We will move a sofa, chair, or coffee or end table for free, however, if we are asked to move an entire room full of furniture, there would be an extra charge. After carpet cleaning services are completed, we will return your furniture to its rightful position with protective blocking as needed. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks.
We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.
We will move most furniture that can be safely moved. There are several items we will not move, including: pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc.
How long will it take for my carpet to dry?
Dry time can be affected by humidity, temperature and air flow to the area. It can take anywhere between 12 to 24 hours for it to completely dry, depending on variables.
Using fans in any rooms cleaned or turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs until the everything is completely dry to avoid any color transfer.
You may walk on your carpet immediately after cleaning but avoid wearing street shoes, as they may re-soil your it. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp areas onto other areas to avoid slipping.
Using fans in any rooms cleaned or turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the protective blocks under furniture legs until the everything is completely dry to avoid any color transfer.
You may walk on your carpet immediately after cleaning but avoid wearing street shoes, as they may re-soil your it. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp areas onto other areas to avoid slipping.
Does cleaning my carpet make it soil faster?
No. This problem may be caused from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the process that hasn't been rinsed out completely. Proper solutions and hot water extraction leaves little to no residue behind to attract dirt.
Why do spots reappear on my carpet that was just cleaned?
Although most spots that are removed do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact us as soon as possible.
Do you guarantee removal of all spots or stains in the carpet?
The technician will try to determine the condition of your carpet and will honestly communicate the process and best chance outcome to you. However, they are not always able to determine the exact condition and outcome before trying to remove the spots so we cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the fibers. The age and type of these fibers also plays a factor.
Why does my carpet bubble or have ripples after it was cleaned?
As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that re-stretching was needed prior to the cleaning. If these ripples do not go away after it is completely dry, please contact us.
Why do prices vary from carpet cleaners?
When comparing prices, make sure you ask a lot of questions and please keep a few things in mind. Always Preferred Restoration is highly trained through the Institute of Inspection Cleaning and Restoration Certification (IICRC) and know how to care for your carpet. We have many solutions and agents available on our trucks, so that we can tackle any issue that may be present.
We are licensed, bonded and insured and background checks are made on all of our employees. If you are not satisfied with our work, we will re-clean it at no extra charge. We stand behind our work 100%.
We are licensed, bonded and insured and background checks are made on all of our employees. If you are not satisfied with our work, we will re-clean it at no extra charge. We stand behind our work 100%.
Carpet Protector:
Should I have a protector applied to my cleaned carpets?
Yes! After your carpet has been thoroughly cleaned, a specially formulated protector can be professionally applied. These products help fibers resist soiling from dirt, water and oil based spills by wrapping each fiber in a protective coating. Protectors give you more time to clean up spots and spills before they soak into the fibers, helping you keep everything looking its best between professional cleanings. Plus, it makes vacuuming and tidying up spots easier.
Upholstery Cleaning:
How often do manufacturers recommend professional cleaning?
Manufacturers recommend having upholstered furniture professionally cleaned every 12 to 24 months depending on use.
How do you clean upholstered furniture?
We clean upholstered furniture with a professional upholstery cleaner mobile apparatus. Dubbed "The Ultimate" by its manufacturer, it is a powerful tool brought right into your home. The machine can be used on wet and dry-clean only fabrics.
Used in conjunction with specialty cleaners for the job, our techs can test the fabric and choose the right chemistry and solution mixture to get the job done right. Some fabrics may be more delicate and need to be cleaned gently. We can help you with those items as well.
Used in conjunction with specialty cleaners for the job, our techs can test the fabric and choose the right chemistry and solution mixture to get the job done right. Some fabrics may be more delicate and need to be cleaned gently. We can help you with those items as well.
How do you clean leather furniture?
We clean leather furniture using specialty cleaners made by Leather Master Cleaners. We clean all types of leather including Aniline, Protected, Nu Buck, and Suede.
Don't be afraid of your furniture's material. Just ask us. In the cleaning business, there is the proper solution for any surface. Take for example our BBQ cleaners Scottsdale friends and what it takes to clean and restore your grill. Leather furniture and upholstered furniture shouldn't be an unsolved mystery, we can help you with the right cleaning solution.
Don't be afraid of your furniture's material. Just ask us. In the cleaning business, there is the proper solution for any surface. Take for example our BBQ cleaners Scottsdale friends and what it takes to clean and restore your grill. Leather furniture and upholstered furniture shouldn't be an unsolved mystery, we can help you with the right cleaning solution.
Can a protector be applied to my upholstery or leather furniture?
Yes! Manufacturers apply a protector to your fabric when it is made and a re-application of a protector is encouraged after professional cleaning.
Revitalize your leather by applying a special leather protector cream after our treatment.
Revitalize your leather by applying a special leather protector cream after our treatment.
